Applicable sales tax will be added to all purchases shipping to California.
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.
Adding Items to Your Bag
When viewing an item on the product detail page, you may add an item to your bag by simply selecting your size and specifying quantity needed. Then, to add the item to your bag, you will simply click the "Add To Bag" button.
Placing an Order
After you have added an item to your bag, you will be prompted to review your bag. Here, you may review all items in your bag, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your bag, you may either continue shopping or proceed to check out and place your order.
By clicking the "Check Out" button in your bag, you will be asked to either sign-in to your account or to click continue if you do not have an account.
If you do not have an account, you will be asked to enter your billing address information. If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step. Or, you may edit your shipping address to a different address by clicking edit.
Next choose which shipping method you would like to use for delivery.
To complete your order, simply confirm by reviewing the order totals and entering in your payment information. We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments and Amazon payments. Then click the "Complete Order" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details.
Placing an Order by Phone
We are happy to take your order quickly by phone.
Please call our customer care department at:
(888) 499.5576 M-F 9:00AM – 6:00PM PST and S&S 9:00AM - 4:00PM PST.
Verification and Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
California's Proposition 65 entitles California consumers to special warnings for products that contain lead and other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We value our customers, and hope the following information helps with your buying decisions.
WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Please note that by posting this Proposition 65 warning, we are notifying you that one or more of the Proposition 65 listed chemicals may be present in a product. With Undercover Prodigy products, the exposure to these chemicals may be of no significant risk to you, but out of caution, we have elected to place this warning on our site to make sure our customers are informed.