Our No-Hassle Free Return PolicyStart your return by filling out this form. We'll respond to you within a couple hours. Please note that due to the digital nature of eBooks, refunds for digital products are issued only in extreme circumstances.
- Fill out the form and we'll send you a return shipping label with 12 hours.
- Print your label and place label on the outside of the package.
- Drop off at your nearest USPS location.
Merchandise must be unworn and unwashed.
Merchandise must have all tags, including any Undercover Prodigy hangtags, attached.
Any merchandise marked "Final Sale" cannot be returned.
Original shipping charges are non-refundable.
Please follow the instructions on the return form included in your package. You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Order # _________
3710 Industry Ave #202
Lakewood, CA 90712
Refunds and Processing
Refunds will be processed within approximately 1 business days after we receive your return.
For more information about refunds, please contact Customer Care.
All our parcels are carefully sent in sturdy black cardboard tubes or black cardboard boxes, with the contents hand wrapped in tissue paper. Our boxes are made of 75% recycled materials and are themselves 100% recyclable.
STANDARD SHIPPING - FREE!
Your order will be despatched direct from our warehouse in Lakewood, CA. Most parcels will be delivered within 1-3 business days, but please allow up to 5 business days during busy periods. Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge).
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply email [email protected] or call toll free (888) 499.5576 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than 1 item, your goods may be sent to you in installments if certain items are out of stock. In this case, you will only pay a single delivery charge.
Please note international shipments may be subject to cross-border inspections by customs authorities. Your order should not be subject to import duties but occasionally this does happen. If your delivery has been subject to import duties please click here.
FREE EXCHANGE SHIPPING
If you wish to exchange an item for another size or color, return it to us within 14 days of purchase and we will send you the replacement item free of any additional shipping charges. We can only exchange an item for an alternative size or color. If you would like to exchange for a different item, please contact Customer Care on (888) 499.5576.